Pursuant to Art. 5 of Legislative Decree 185/1999, Mobili del Passato S.r.l. grants its customers the possibility of withdraw from the purchase contract entered into online, without any penalty, guaranteeing maximum transparency in the return procedures.
Terms and Conditions for Exercising the Right of Withdrawal
Customers who wish to exercise their right of withdrawal must comply with the following provisions:
Timing: The expression of willingness to withdraw must a8> be received by means of a written request within and no later than 14 days from the date of delivery of the goods.
Costs of Shipping: The costs of shipping costs related to the return of the goods are entirely borne by the buyer.
Condition of the Item: The item must be returned in the same condition as when it was delivered. For the purposes of assessing integrity, the original photographs published in the sales advertisement shall be deemed authentic.
Refund: In the event of a compliant return, only the retail price of the item will be refunded. The initial shipping costs are non-refundable.
Note on the Nature of Antiques
We would like to remind our valued customers that the articles proposed by Mobili are a6> items offered by Mobili del Passato are pieces of vintage furniture and objects of antiquity. Due to their nature, these goods may have slight defects, signs of wear, or minor flaws. a9> wear and tear or minimal flaws due to the passage of time.
Recommendation: We invite you to view with extreme attention the photographic equipment and read carefully the a8> photographic kit and read carefully the technical descriptions before purchasing, in order to fully appreciate the condition of preservation of the a23> piece.
Causes of forfeiture of the right of withdrawal
The right of withdrawal shall be deemed null and void if the essential condition of integrity of the goods is not met. Specifically, the right shall lapse in the event of:
Use of the asset: Use even partial of the object or of a8> any materials of consumption related.
Lack of packaging: Absence of outer packaging or packaging used for protection during the transport.
Absence of integral elements: Lack of accessories, keys, components or parts structural of the product.
Damage: Any alteration or damage to the product caused by reasons other than transport. a9> original transport conditions (e.g. negligence, attempts at restoration not authorized, incorrect assembly).
How to start a procedure for returns
To start the process of withdrawal, we invite you to contact our our customer service via the page Contacts or by sending a written communication to our official contact details . Our team will provide you with the instructions necessary to proceed with the shipping of the return.
We remain available to recommend specialized carriers if you have difficulty organizing the return yourself.